For instance, do you have any other issues with the ACER* OEM driver that is not present with the generic drivers? Please let us know the outcome of the steps.Īlso, so we can understand better the scenario, in case the system works fine with the ACER* OEM driver but you still want to install the Intel® generic drivers, please let us know if there is any particular reason why you are interested in using these drivers. Therefore, we recommend performing a Clean Installation of Intel® Graphics Drivers in Windows* using the latest graphics driver version 27.20.100.8935. In this case, we would like to recommend a clean installation of the graphics driver using the OEM driver from Acer* to discard driver-related issues. OEM drivers are handpicked and include customized features and solutions to platform-specific issues.
It is worth mentioning that the driver or software for your Intel® component might have been changed or replaced by the computer manufacturer (OEM). We understand that the system works fine using the driver version 27.20.100.8435 provided by Windows Update but the issue persists with the latest Intel® generic DCH graphics drivers. Hello you for posting on the Intel® communities. I have no problem using that version, but I would still like to see if this problem can be solved.Īttached is the information provided by SSU: It only works fine with the version that Windows Update installs by default: 27.20.100.8435. This has not happened to me in previous driver versions. Today, I tried to make a clean install with this version: 31.0.101.3790, from here:Īnd nothing, still the same problems.
I tried to do a clean install manually and it didn't work.
So I went back to the previous version, which at that time had this one: DCH Drivers 31.0.101.3430, from here:īut still the errors did not go away. This laptop has an Intel I7-1165g7 processor, and on Intel® DSA's recommendation I installed version: 31.0.101.3490 for Intel® Arc™ A series graphics (yes, I know, big mistake).Īt first it worked fine, and I even tried some Intel Arc Control settings, but on reboot the errors started.ġ- Here is the message to run as administratorģ- The lock screen when turning on, appears totally black.Ĥ- When opening the Intel Graphics Command Center, the text does not appear (as in item 1-). It all started when I mistakenly installed a version of the driver for Intel Arc devices. For a while now I have been having problems with the Iris Xe graphics driver.
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